So why did the company start?
Mary Lammin our Managing Director formed the company from an idea, having worked freelance as a lead tutor/assessor for several companies whose main objective was money orientated, rather than quality training which would support individuals reach their full potential. She felt she could support this ethos by starting her own training company.
Mary discussed her idea with several like minded people she had worked with over the years who not only agreed but offered her support to get started, these people were Nino Jomaa now Co Director, Alfred Greza now Director of Operations and right hand man, Glynis Robinson now lead IV and Steve Lawrence who took a meeting with us back in January 2009 and gave AQT Ltd its first of many contracts through Computer Gym ( big thanks for your trust in us ) Steve is now National Business Development Director for AQT Group.
AQT Limited was formed on the 03/01/2008 Company No. 06462927
The UKPRL number is: 10024244
Data Protection Number is: Z1557999
Matrix Award date: 19/01/10
ISO Award date: 10/09/09 – Certificate No: 186159
AQT Limited was the first company within the AQT Group and this now includes AQT Home Care Services, a Not for Profit Company AQT London Limited. Also London Working Limited a recruitment company.
The Head office is at AQT Conference Centre, Entrance B, Units 60-62 Uplands Business Park, Blackhorse Lane, Walthamstow, London E17 5QJ. However the company first started in January 2009 working out of the Alpha Centre in Walthamstow. Now the Company is also in Acton West London as well as the East London Head office.
The company is based around the ethos of Advancing through quality training.
As a young vibrant company AQT Limited has delivered and is delivering through many contracts such as its very first contract with Train to Gain for Computer Gym UK ltd and from Jan 2009 to July 31st 2010 some 125 level 2 and level 3 learners started with outcomes of 84% Achievement. We are now providing apprentice programmes which have just started in April. We also have worked on the following ESF projects via Computer Gym UK Ltd, Take Two, Leading the way Southern Stars and Better Skills Brighter Futures. All have been above 90% achievement rate.
Train to Gain from CONEL College April 2010 to July 31st 2010 50 learners at Level 2 and 3 against this figure some 86% achievement. We have also undertaken additional work for CONEL of some 11 learners all 11 have achieved.
Working with paid clients for the London Borough of Redbridge we have undertaken 100% achievement and have ongoing work with them.
Working with Havering College we have a Response to Redundancy programme which has some 70 starts with 60 job outcomes and indeed this is on target against the profile at 45%.
Now working with JHP, The Lightbulb, Exchange Group, Pre vista Manley Summers and Prospects, AQT offers Pan London training. From Adults Careers Advice, Apprentice Framework, QCF and indeed BTEC training.
Also AQT took part in an Ofsted inspection in August 2009, and the inspectors said “AQT has 18 customer service learners, 12 working towards a QCF at level 2 and six at level 3. These learners have the opportunity to attend off-the-job training. The majority of customer service learners work for a recruitment agency specialising in security services and three are with a retail outlet.
- Very high overall success rate in customer service
- Good development of knowledge and skills
- Good, flexible learner support
- Very effective partnership working with employers in customer service
Achievement and standards are good. The overall success rate for customer service is very high at 93% in 2008/09. The timely success rate is good at 71%. The learners still in learning are on target to achieve by the expected end date.
The number of completions in administration is too low to make any judgment about overall success rates. Most customer service learners that join the programme have no formal qualifications and have been out of formal education or learning for many years, however, once on the programme they make very good progress, gain confidence and are able to use the knowledge and skills they develop while undertaking the course to enhance and strengthen their employability. The improvement in confidence allows them to approach situations more effectively when dealing with customers
The quality of provision is good as are teaching and learning. Customer service learners at AQT receive good off-the-job training which is available weekly. Tutors complete a useful activity report on the work that learners carry out at these sessions and on individual sessions in the workplace. In administration, training takes place in the workplace and additional worksheets are available to support assessors.
The extent to which programmes and activities meet learners’ needs and interests is good. The customer service training ensures learners have both the occupational and social skills to perform well in the workplace. For some learners, their enjoyment of the programme has given them a passion for learning and gaining qualifications.
Guidance and support for learners is good. The flexible support from tutors and assessors enables them to make good progress within their QCF. This is especially important for customer service learners working in the security area as their hours are often very varied and outside normal working hours.
Overall, leadership and management are satisfactory. Partnership working with employers is very effective, and employers consider that good customer service gives them the competitive edge. AQT has developed an effective relationship with a security recruitment agency where customer service is an essential part of the employees’ training.
Internal verification is thorough and well recorded. In a very short time, AQT has received direct claim status from the awarding body. Assessors attend standardization meetings with the internal verifier.
Overall, equality of opportunity is satisfactory. Off-the-job training includes teaching and learning on equality and diversity and learners have a satisfactory understanding and how it affects them and the people they come into contact with. AQT gives high Guidance and support for learners is good. The flexible support from tutors and assessors enables them to make good progress within their QCF. This is especially important for customer service learners working in the security area as their hours are often very varied and outside normal working hours, Priority to ensuring that learners show respect for ‘difference’ particularly, given the diverse range of customers that learners meet in the security industry. AQT Limited is working with one employer to weave equality and diversity into its customer service training.
Subcontracted staff contributed to the self- assessment report. Inspectors judge the provision for this area to be good rather than satisfactory as in the self-assessment report.”
We have also worked on the ESF Lord Mayors Train to Gain for London with 40 starts and this is ongoing but so far we have 75 % Completion and achievement
Working with City and Islington College we have worked on 23 Train to Gain learners with all achieving on the Train to Gain programme.
We work with Redwood Training and have some 80 Apprentices found work with employers and undertaking their apprentices, this started in March 2010 these are within the Security industry and all had employer subsidy via the National Apprentice Service.
We have some 60 other apprentices working within other vocational areas, this is via Redwood Training.
Also AQT Ltd works with many employers to provide the Common induction standards with specialist training areas, which so far have had some 249 users.
With the ethos of Community also AQT ltd has a drop in Centre for job search which can be used by Waltham Forest residents via the Voluntary Action Waltham Forest. So far using the 15 work stations with Internet 1,480 people have used the facilities from 2010, to find jobs careers information or signposting.
Working with a database of some 835 employers within the local area, also Pan London and through Essex, Kent and Surrey.
AQT’s Head Office is based in East London:
AQT East London operates from AQT Group Head Office, The AQT Conference
Centre, Unit 60 to 62, Uplands Business Park, Blackhorse Lane, Walthamstow, E17
Our head office is made up of 2 units; Unit 62 consists of 1 large training room able to facilitate 18 customers, 1 large office/reception with 2 staff desks and 1 private office to facilitate confidential one-to-one discussions with customers. Unit 60 consists of 2 large training rooms equipped to facilitate 15 computers and 15 customers each. 1 reception, 1 kitchen and rest area available to customers. All rooms are fully equipped with white boards, chairs, tables and training materials.
Also an on-site cafe and Free Parking is available.
By train Nearest Stations are St. James’s Street Station, Queens Road Station and then 20 minutes walk from both stations to AQT Group Head Office.
Nearest tube station is Blackhorse Road which is on Victoria Line and then 10 minutes walk.
Bus is served by 158.